SHIPPING POLICY

Last Updated: March 22, 2026

ROASTED TO ORDER

Every Seven Normandy coffee order is roasted fresh after you place it and shipped directly from our roasting facility in the United States. We do not sell pre-roasted, sitting-on-a-shelf coffee. This means your order needs a little more time than a typical online purchase, but the result is a fresher, better cup of coffee.

PROCESSING AND DELIVERY TIMES

Most orders are roasted, packaged, and handed off to the shipping carrier within 3–5 business days of being placed. Once shipped, delivery typically takes an additional 2–5 business days, depending on your location within the United States.

Estimated total delivery time is typically 5–10 business days from the date your order is placed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

These timeframes are estimates, not guarantees. During peak seasons, holidays, or periods of high demand, processing and delivery may take slightly longer.

SHIPPING CARRIERS

Orders are shipped via UPS, FedEx, or USPS. The carrier is selected based on your delivery location and package size. We are unable to accommodate requests for a specific carrier at this time.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information is updated automatically and can be used to monitor your package’s progress. Please allow up to 24 hours after receiving your shipping confirmation for tracking details to become active in the carrier’s system.

If you do not receive a shipping confirmation within 6 business days of placing your order, please contact us at info@sevennormandy.com.

SHIPPING RATES

Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable shipping charges will be displayed before you complete your purchase. We may offer free shipping promotions from time to time, which will be reflected at checkout.

WHERE WE SHIP

We currently ship to addresses within the United States, including APO/FPO addresses. We do not ship internationally at this time. If you are located outside the United States and are interested in ordering, please contact us at info@sevennormandy.com and we may explore options on a case-by-case basis.

SUBSCRIPTION ORDERS

If you are enrolled in a subscription, your orders will be processed and shipped automatically at the interval you selected (e.g., weekly, biweekly, or monthly). The same processing and delivery timeframes apply. You will receive a shipping confirmation with tracking information for each subscription shipment.

You may cancel or modify your subscription at any time through your account settings or by contacting us at info@sevennormandy.com. Changes must be made before your next order is submitted for fulfillment. Once an order has been sent to our roasting facility, it cannot be modified or canceled.

SHIPPING DELAYS

Once your order has been transferred to the shipping carrier, delivery is outside of our direct control. We are not responsible for delays caused by the carrier, weather events, natural disasters, customs processing, or other circumstances beyond our control.

If your tracking information shows no movement for more than 5 business days after shipment, please contact us at info@sevennormandy.com and we will work with the carrier to locate your package and resolve the issue.

DAMAGED, LOST, OR INCORRECT ORDERS

Please inspect your order upon delivery. If your package arrives damaged, if you received the wrong item, or if your order appears to be lost in transit based on tracking updates, contact us within 7 days of the expected delivery date at info@sevennormandy.com. Include your order number and, if applicable, a photo of the damage.

We will either reship the correct product at no additional cost or issue a full refund to your original payment method, at your preference. For full details, please see our Refund Policy.

If tracking shows that your package was delivered but you did not receive it, please contact us within 7 days. We will work with the carrier to investigate. In some cases, carriers may require additional verification before a replacement or refund can be issued.

PO BOXES AND SPECIAL ADDRESSES

We can ship to PO Boxes and APO/FPO/DPO military addresses. Please note that deliveries to these addresses may take additional time depending on the carrier and location.

CONTACT US

For questions about shipping, delivery, or order status, reach us at:

info@sevennormandy.com

We respond to all inquiries within 1–2 business days.